Legal

Refund Policy

Last updated 2026-11-08

We want you to stay because Sendmind is useful, not because you're locked in. You can cancel anytime, and you get back what you didn't use.

Cancel anytime

You can cancel your plan at any time from your dashboard, or by emailing us. There are no cancellation fees and no notice period.

Refunds for what you didn't use

When you cancel, we refund the unused part of your current payment, based on the credits left in your account:

Refund = what you paid for the current period × (credits left ÷ credits included in the plan)

For example, if you paid $13 for Pro (500 credits) and used 100 credits, 400 are left, so you get back $13 × 400 ÷ 500 = $10.40. If you haven't used any credits, you get a full refund for that period.

Unused credits from a top-up pack are refunded the same way: $5 for 200 credits, so each unused credit is refunded at 2.5 cents.

Yearly plans are refunded on what's left for the remaining months. Months you've already used aren't refunded, and in the current month we count the credits you've used.

Free trial

Paid plans start with a 3-day free trial. Cancel before the trial ends and you won't be charged.

How to ask for a refund

Cancel in your dashboard and choose "Refund unused credits", or email contact@sendmind.dev from the address on your account. We reply within 2 business days. The refund goes back to your original payment method through our payment provider, and your bank usually shows it within 5 to 10 business days.

When we can't refund

• Credits already used to process your saves, because that processing has already cost us.
• Accounts closed for breaking our Terms of Service, such as abuse or fraud.
• Payments that are already being disputed with your bank (chargebacks). Contact us first and we'll sort it out faster.

Questions

Email contact@sendmind.dev. A real person reads every message.